Job Description Case Study

The HR Blog

We went to visit another new client (yeah!) and undertook an HR audit.  One of the things that stood out straight away, were the lack of job descriptions and clarity on the roles.  The managers said they were too busy to document and said the employees knew their roles and it was fine.

Talking to the employees they explained they would like clarity of what exactly both their and their colleague’s roles were.  With small companies they all accepted that you must do things that wouldn’t fall under your remit, but as the company grew the roles were becoming blurry.

We first prepared an organisation chart with roles, not the employees on it. Then wrote up job descriptions for these roles.  Working with the managers we ensured that all the work was covered in these job descriptions.  These were then allocated to employees.  Some had two roles due to the size of the roles.

We realised that one employee had four roles, this also came with a very large workload that no one really acknowledged.  Woking with the manager and employee work was delegated, reallocated some functions and some parts were outsourced.

This project allowed everyone to understand their roles, relieve those that had too much work as well as developing another employee.

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