Yes, is the answer. How can you expect your employees to perform their role if they don’t know exactly what they should be doing? How many times have you been in the situation when one employee assumes it is another employee’s responsibility to undertake a task and therefore it is not done?
Managers come to us frustrated that their employees aren’t doing what they are meant to be doing despite ‘being asked repeatedly’. We then ask, is it in their job description? We are either met with silence or a comment saying, ‘they should know’.
When you start a company, everyone does a bit of everything, but as you grow you need to define roles, create job descriptions and make sure the work is the responsibility of someone.
That is why our focus in February is about job descriptions. We will be explaining how to write them, what should be in them and how to use them.