One area of communication you would think is easy is to say thank you for doing something well, praising an employee for going the extra mile or doing their job well.
Remember back to when someone did this to you, how you felt. The typical English reaction would be to say, ‘It’s nothing’ and be embarrassed, but secretly afterwards feel good. What if you can instil this to your managers and employees as well as the culture of the company.
You may feel you do give praise or thank someone, but it might be just in passing when work is handed over. So, next time you feel an employee has done well, take a few minutes out to thank or praise them, explaining the impact they have had on the business, so they know they have made a difference. Hopefully this will encourage them to continue doing this.
Remember if you are doing this remember to be consistent with all employees, have the facts to back it up and make a note for their appraisals. You can use Kudos on Breathe so employee has a record of it too.