Employees can sense when there is a problem, or a change is about to take place.  They have access to every part of your business, so they can see if there is a problem.  When everyone is in the office, they notice the whispering, meetings behind closed doors, certain people’s absence, Management not visible. So, it is important to communicate before the rumour mill starts creating problems, within the team and your clients.

Before you start you need to put a communication plan in place with timelines that everyone can work towards.  Remember if one department or team find out before the other it is very unsettling too.  Ensure your Management work as a team too.

Also remember to regularly update everyone and be consistent, this helps to build trust.  Do not forget communication is a two-way process, have forums or a way for employees to communicate too and publish FAQ’s.

If you are about to start this process, take a breath and step back to plan.  Please feel free to contact us to support you and our managers.

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